Privacy policy

General information

How we handle your personal data

This Privacy Policy explains how BRAVENTON GROUP INC. ("we", "us") collects, uses and protects personal information when you browse our website, place an order, request a service or contact us. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

By using this website you agree to the practices described here. If you do not agree, please do not submit personal information through the site.

Information we collect

Only what we need to serve you

Information you give us: your name, phone number, e-mail address, delivery address and the details of your order or enquiry when you use the checkout, the contact form or the service request form.

Information collected automatically: technical data such as browser type, device, pages visited and approximate location derived from the IP address, gathered through standard server logs and cookies.

How we use information

To process orders and answer requests

We use your information to process and deliver orders, respond to service and quote requests, provide customer support, keep our records and improve the website.

We do not sell your personal information. We only contact you about matters connected with your request or order.

Cookies

Small files that keep the site working

We use essential cookies to keep your shopping cart and session working. Without them the cart and checkout cannot function. You can block or delete cookies in your browser settings, but parts of the website may stop working.

Sharing of information

Only with people who help us serve you

We may share information with delivery carriers, installers and payment or IT service providers acting on our behalf, strictly to fulfil your order or request. We may also disclose information where required by law.

Retention and security

How long we keep data and how we protect it

We keep personal information only as long as needed for the purposes above or as required by law, and we protect it with reasonable technical and organisational safeguards. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

Access, correction and withdrawal of consent

You may ask to access the personal information we hold about you, request corrections, or withdraw your consent to further use of your information, subject to legal and contractual restrictions. To make a request, contact us using the details below.

Contact us

Questions about this policy

If you have questions about this Privacy Policy or how we handle your information, call us at +14373158094 or write to us at 2 St Clair Avenue West, Suite 1805, Toronto, Ontario, M4V1L5, Canada.

Request a call back

Leave your details and our team will get back to you shortly.